14-Day Refund Policy.
We want you to be completely satisfied with your purchase from our clothing brand. Therefore, we offer a 14-day refund policy to ensure your peace of mind. Please review the following terms and conditions:
- Eligibility: To be eligible for a refund, the item(s) must be purchased directly from our clothing brand, and the request must be made within 14 days of the original purchase date.
- Condition of the Item: The item(s) must be in its original condition, unworn, unwashed, and with all tags and labels still attached. Any signs of wear, damage, or alteration may void the refund eligibility.
- Return Process: To initiate a refund, please contact our customer support team within the 14-day period. They will guide you through the return process and provide you with a return authorization number.
- Return Shipping: The customer is responsible for the return shipping costs, unless the item received is defective, damaged, or there was an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
- Refund Method: Once we receive and inspect the returned item(s), we will process the refund using the same payment method used for the original purchase. Please note that it may take several business days for the refund to reflect in your account.
- Non-Refundable Items: Personalized or customized products, are non-refundable unless they are defective or damaged upon receipt.
- Store Credit: If you prefer, we can offer store credit instead of a refund. Store credit will be issued in the form of a gift card and can be used towards future purchases.
- Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.
- Final Sale Items: Items marked as “Final Sale” or purchased during clearance sales are not eligible for a refund or return.
- Change of Mind: Refunds are offered for change of mind, but please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.
Please feel free to contact our customer support team for any further assistance or clarification regarding our refund policy. We appreciate your understanding and look forward to providing you with an exceptional shopping experience.