This Shipping & Delivery Policy (“Policy”) outlines the shipping and delivery procedures for products purchased through our e-commerce website (“www.fifthobject.com”). We strive to provide a smooth and reliable shipping experience for our customers. By placing an order on our Website, you agree to comply with the terms and conditions outlined in this Policy.
- Order Processing: a. Order Confirmation: Upon successful placement of an order, you will receive an order confirmation via email. This confirmation serves as acknowledgment of receipt of your order and does not signify acceptance. b. Order Verification: We may perform order verification procedures to ensure the accuracy of the order details, billing information, and payment authorization. This process may involve contacting you for additional information or requesting verification documents.
- Shipping Methods and Timeframes: a. Shipping Methods: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping (if applicable). The available shipping options will be displayed during the checkout process. b. Shipping Timeframes: The estimated delivery timeframes for each shipping method will be provided during the checkout process. Please note that these are estimated delivery times and are subject to factors beyond our control, such as customs clearance (for international shipments) or unforeseen delays by the shipping carrier.
- Shipping Charges: a. Shipping Fees: Shipping fees will be calculated based on the shipping method selected, the destination address,mode of payment and the total weight or dimensions of the package. b. Free Shipping: We may offer free shipping promotions for qualifying orders. The eligibility criteria for free shipping will be specified on the Website or during the checkout process.
- Order Tracking: a. Tracking Information: Once your order(s) has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can usually track your package directly on our Website or through the shipping carrier’s website. b. Tracking Updates: Please note that tracking updates may take some time to appear after the package is shipped. It is normal for there to be a delay between the package leaving our facility and the tracking information being updated.
- International Shipping: a. Customs and Duties: For international shipments, customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping prices. Please check with your local customs office for information on applicable charges. b. Shipping Restrictions: Certain products may be subject to shipping restrictions or prohibitions in specific countries. It is your responsibility to ensure that the ordered products comply with the customs regulations and laws of your country.
- Address Accuracy: a. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or additional charges incurred due to incorrect or incomplete address information. b. Address Changes: If you need to change the shipping address after placing an order, please contact our customer support as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee the address change if the order has already been shipped.
- Delivery Issues: a. Delivery Attempts: The shipping carrier will make multiple attempts to deliver the package to the provided shipping address. If delivery is unsuccessful after the specified number of attempts, the package may be returned to us, and additional fees may apply for reshipment. b. Lost or Damaged Packages: In the event of a lost or damaged package, please contact our customer support, and we will work with the shipping carrier to resolve the issue. Please note that a thorough investigation may be required before a resolution is provided.
- Contact Us: If you have any questions, concerns, or requests regarding our Shipping & Delivery Policy, please contact our customer support using the information provided on our Website.
Please review this Shipping & Delivery Policy.